Is it safe to pay on your site? Is my credit card information protected?

100% safe. All your online payments are processed via Stripe, which is the famous online payment processing for internet businesses. And all your card information will be well protected by Stripe too!

Is shipping cost included in the price?

No, the price on our online shop is Ex-works price, and the shipping cost is not included, cause the shipping cost to different countries may differ. But you can add the product in your cart, and the shipping fee will be automatically calculated by the system.

What is your Refund & Returns Policy?

Read full Refund and Returns Policy

What currency are your prices in?

They’re in US dollars.

What is the estimated time of delivery?

All our products are shipped from Guangzhou or Hongkong, China and typically you will receive goods in 4~12 days once you pay. The exact time of delivery depends on various situations,there is a possibility of delay because Express Warehouse scheduling,Customer customized,Material purchase,etc.

Which shipping company do you use?

In most cases, we use DHL,Fedex,UPS,TNT Express (door-to-door) to ship your goods fast and safely. But sometimes we may also use other express (door-to-door). Anyway, we will always choose the best shipping method for you.

How can i order?

You can add the product in your cart and pay by credit card on checkout page, or go to your local bank to pay by bank transfer. Once we received your payment, your order will be processed and shipped asap.

What payment methods do you accept?

We accept several payment methods:

Major credit cards including Visa, Mastercard, American Express

Wire Transfer (Bank Transfer)

How long is the warranty?

We offer lifelong technical support  in warranty of one year from the date of purchase, effectively protect your investment.

All our machines are under strict quality management to ensure superior quality.
Technical solution can be offered asap if any technical problem.
Free replacement parts can be offered asap if any parts problem, and the replacement parts will 100% resolve the problem.
We offer videos on how to replace and you can do the job quickly and easily by yourself. 

Does the cost cover all? Is there any extra cost?

The total in cart/checkout page covers all cost except the import tariffs at your side.

When the goods arrived at your customs, you don’t need to go to customs office. The shipping company (i.e. DHL,FEDEX,UPS,etc) will email you for the taxes. You make payment online and they let your goods move forward.

For more details on taxes, please feel free to contact us or check with your local tax office.

Shopping Cart
Scroll to Top